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General Manager Retail


SBS Bank


  • New Zealand Owned, Full Service Banking, National Footprint
  • The Customer and Leadership
  • Invercargill, New Zealand


SBS has a rich history (over 150 years) of being a proud New Zealand owned Mutual Bank that supports New Zealanders to achieve their financial goals, including helping more Kiwis realise the benefits of Home Ownership.


Our vision is to put the Heart back into banking by adding real value to our members (customers) and their  communities. We wholeheartedly believe our members’ financial success flows into their wider whānau and the communities they live in.


Our people and our values, Own it, Do What’s Right, One Team and We’re with You, are at the heart of everything we do. We promote diversity and innovative thought. We pride ourselves on our caring and inclusive familial culture where investing in the development, wellbeing and growth of our people sets us apart from our competitors.


We take great pride in the service we provide to our members and believe this is what differentiates us from the other banks; this is further supported by our recent Canstar Awards (2020 Most Satisfied Customers, 2022 Bank of the Year Home Loans and Bank of the Year First Home Buyers).  As a full-service Bank in a competitive industry, we are on a journey of transformation and putting the heart back into banking. SBS offers a full suite of group financial products including banking, insurance, personal finance and wealth management.


Reporting to the Group CEO and a member of the senior executive team, the GM Retail is accountable for the leadership, planning and delivery of the multi-channel distribution of SBS Group’s services as well as contributing to the strategy and its execution for the Bank. With direct reports based across fourteen Branches, Broker Channel and the Contact Centre, and leading a total of approximately 140 staff, the GM Retail will create a professional and inspiring environment and develop high performing, customer focused teams.  Developing people and capability to ensure the provision of high calibre service to customers is key.



Applicants will demonstrate the following:


  • Demonstrated success in sales management, ideally gained within a retail banking setting.
  • Success in building, inspiring and leading high performing, professional and successful teams.
  • Proven ability to develop and execute strategic plans and processes to meet organisational targets.
  • High level relationship building, communication and customer retention skills.
  • A passion for the SBS Bank’s mutual ownership model that genuinely delivers value to its members.
  • Strong community engagement and focus.


SBS is on a journey of transformation including digital technology, funding initiatives, country-wide service offerings and customer connectivity. The role will appeal to those who enjoy an organisation that is agile, people-focused, innovative and on a journey of growth.



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Confidential enquiries can be made to Graham Ewing or Lynell Bell of EQI Global on +64 3 377 7793 or email at search@eqiglobal.com


Applications for this role should include a cover letter and resume. All applications will be acknowledged via email.


Closing date for applications is Wednesday 31 August 2022.

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