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General Manager Retail


SBS Bank


  • Award Winning Mutal Bank with Heart
  • Growth Strategy and Execution
  • Invercargill, New Zealand


SBS Bank is a purpose-led organisation committed to helping Kiwis find a place to call home. We have a rich history spanning over 150 years and we are a proud, award winning New Zealand Mutual Bank.


Over the next five years we have big growth ambitions in retail lending, funding and member growth. We need an Executive who will be a key player in driving our growth strategy forward; building, scaling, and transforming our business as we work to deliver on our ambitious goals.


As the GM Retail, you will be responsible for leading the planning and delivery of our multi-channel distribution services across our 14 branches, Broker Channel and Contact Centre (approx 140 team members). You will also play a critical role in contributing to the strategy and its execution, as we continue to expand our reach and impact in the community.


Our purpose, our people and our values drive our highly engaged and inclusive culture, where every team member feels valued, heard, and empowered to make a difference. We believe in fostering a collaborative and supportive familial work environment where everyone can bring their whole selves to work and thrive.


As a full-service Bank in a competitive industry, we are on a journey of transformation as a Bank with heart. SBS Group offers a full suite of financial products including banking, insurance, personal finance and wealth management.


Applicants will demonstrate the following:


  • Demonstrated success in sales management, ideally gained within a retail banking setting.
  • Success in building, inspiring and leading high performing, professional and successful teams.
  • Proven ability to develop and execute strategic plans and processes to meet organisational targets.
  • High level relationship building, communication and customer retention skills.
  • A passion for the SBS Bank’s mutual ownership model that genuinely delivers value to its members.
  • Strong community engagement and focus.


SBS is on a journey of transformation including digital technology, funding initiatives, country-wide service offerings and customer connectivity. The role will appeal to those who enjoy an organisation that is agile, people-focused, innovative and on a journey of growth.




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Confidential enquiries can be made to Graham Ewing or Lynell Bell of EQI Global via email at search@eqiglobal.com or to Graham on 021 350 444.


Applications for this role should include a cover letter and resume. All applications will be acknowledged via email.


Closing date for applications is Tuesday 9 May 2023.

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